Our refund policy ensures a smooth and transparent process for all withdrawal requests, ensuring
clarity and satisfaction for every member.
1. Membership and Withdrawal
All participants in a chit group become official members upon submission of the signed agreement with the Deeds Office.
If a member wishes to withdraw from the chit group:
They may be removed from the group only after a new member is added in their place.
The newly added member must pay the full amount that the withdrawing member had paid up to that point.
The change of membership must be formally recorded at the Deeds Office.
Upon successful replacement, the withdrawing member will receive a full refund of the amount paid, after deducting applicable company charges.
Either the Company or the withdrawing member may introduce the replacement member.
If no replacement member can be arranged, the withdrawing member must wait until the chit cycle ends, after which the remaining amount will be refunded, post deduction of applicable expenses.
2. Online Payment Transactions
No refunds or cancellations are allowed for payments made via the mobile app or website.
In case of errors, such as:
Accidental overpayment,
Duplicate bank debits, or
Technical transaction failures,
please contact our customer support team immediately.